Terms & Conditions Dog Grooming

Please read before making an Appointment and By booking in your pet, you agree to these conditions;

Before the Groom

Cancellation of Grooming Appointment / No-Show 24hours notice is required for grooming cancellations/rescheduling so we can fill your appointment. If less than 24 hours then a Cancellation Fee of $65will be payable before I can book you another appointment. No-show of schedule appointments will incur a No-show fee of $75, and is payable before another appointment will be booked. **Please note that if you cancel without significant notice or do not show for your appointment, Please note a reply to our SMS reminder service may not class as enough notice***

Please toilet your dog before bringing, a long walk is best (before appointment time please)

As I run by appointment only please ensure you are on time, I'm unable to take dogs that arrive more than 15 minutes late to appointment, the no-show fee will apply.

During the Groom

Dogs are groomed 1 at a time (for single dog families, or 2/3 at a time ) and turnaround is 2-2.5 hours per dog (time will be given at drop off).

Ear Cleaning Policy

Cleaning and removal of hair will only be done to the external parts of the ear. Any signs of infection or inflammation, I will not touch the ears unless advised to do so by a Veterinarian.

Teeth Cleaning Policy

I only brush teeth and not remove plaque or tartar as advised to do so by the AVA (Australian Veterinary Association)

Flea Control Policy

Your pet may be sent home with a cleaning fee, if found to have fleas during the grooming session. All Pets should be on a flea control program, at all times of the year.

Skin Condition

Existing skin conditions can be exposed with de-matting and clipping of your pet.

Health & Safety

Sharp scissors, clippers around you pets jumping around can cause injury to your pet, there is always a rare chance of cutting your pet’s skin, and with de-matting, a higher chance. Please be aware of this. I do all in my power to avoid this from happening. All cost associated with Veterinary attention are the pet owners/agent’s responsibility.

The price can change at any time at groomers discretion, based on condition of coat, fleas present, dog behaviour. (usually the quote is correct or close)

Collecting Your Dog

Dogs will get excited if you are nearby so please come on time, not early to pick up, if you must be early please stay out of sight if pet is too excited we may not be able to finish neatly and risk of injury rises.

After the Groom

Late pick-ups attract a fee per 15 mins, being a home salon I cannot hold pets due to council regulations and neighbour noise.

Please note payment is at pick up by cash or payid.

Please note if there are any problems with the groom please discuss before you leave.

I recommend re-booking your regular grooming at pick up to avoid disappointment. You may book up to 3 appointments in advance.

Please read before making an Appointment and By booking in your pet, you agree to these conditions;

​

​